---
title: What happens if someone does not click the review link and responds to the text message instead?
description: Whenever a review request is sent to a customer in the form of a text, the customer either clicks on the review request link or simply replies to the same text message.  There are two scenarios that m
---

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# What happens if someone does not click the review link and responds to the text message instead?

Whenever a review request is sent to a customer in the form of a text, the customer either clicks on the review request link or simply replies to the same text message.  There are two scenarios that may take place when a customer responds to the text instead of leaving a review by clicking on the link:

1. **Customer's text response is less than 50 characters:** In this case, you will receive an email notification stating that there is a text response from a customer.
2. **Customer's text response is more than 50 characters:** If the content of the text is more than 50 characters, then BrightFire will consider it a review and it will show that review within BrightFire without any rating.

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