Webchat

User Accounts & Teams

• User accounts are unlimited at no additional cost.
• Training is available for all users.
• Create as many teams as you need.
• Users can belong to one or more teams.
• Users have customizable notification options.

Available Inbox Channels

• Your inbox can be connected to Webchat, BrightFire website forms, Google Business Profile, Apple Messages for Business, Facebook, Instagram, and X (Twitter).

Webchat User Experience

• When a webchat is initiated, there is a 3-minute countdown for it to be answered.
• If the webchat is not answered within 3 minutes, a customizable message will be sent.
• Webchat persists if the user navigates to a different page of your website.
• Webchat can be displayed on the bottom left or right of your website.

Configuration Options

• Webchat Icon
• Webchat Bubble Background Color & Icon Color
• Message Above Webchat Icon
• Webchat Window Header Color & Header Text Color
• Webchat Window Button Color & Button Text Color
• Disclaimer Message
• Route Webchat Conversations to One or More Teams
• Welcome Messages for During Business Hours
• End of Webchat Message for During Business Hours
• Welcome Messages for Outside Business Hours
• End of Webchat Message for Outside Business Hours

Multiple Webchat Versions Available

• A single Webchat is sufficient for most insurance agencies.
• Multiple Webchat versions are available upon request.
• Route conversations to different teams.
• Configure Webchat differently for a particular area of your website.

Google Analytics Integration

• Webchat events will be logged in your Google Analytics data available in My BrightFire.

Inbox Messaging Functionality

• Correspond via email one-to-one.
• Correspond via text message one-to-one.
• Correspond via any of the social channels you have connected.
• Reply to Google reviews.
• Customizable templates for text messages and emails.
• Assign conversations to a user or a team.