Payments to BrightFire can fail for various reasons, such as:
- Your credit card number may have changed and needs to be updated in our system.
- Your credit card’s expiration date may have lapsed and needs to be updated in our system.
- The address associated with your payment method may have changed and needs to be updated in our system.
- Your bank may have issued a hold or freeze, and you may need to contact your bank or update your payment method in our system.
- Your account may have insufficient funds.
Please submit a ticket. A representative will contact you within 24 hours, Monday through Friday, 9 AM to 6 PM Eastern, to discuss your particular payment issue and help you resolve it.
Please note that you may receive automated notifications regarding your failed payments or past-due balances, even while a member of our team is assisting you.