Payments to BrightFire can fail for various reasons, such as:
- Your credit card number may have changed and needs to be updated in our system.
- Your credit card’s expiration date may have lapsed and needs to be updated in our system.
- The address associated with your payment method may have changed and needs to be updated in our system.
- Your bank may have issued a hold or freeze, and you may need to contact your bank or update your payment method in our system.
- Your account may have insufficient funds.
Please submit a ticket. A representative will reach out to you within 24 hours, Monday through Friday, 9 AM to 6 PM Eastern to discuss your particular payment issue and help you resolve it.
Please note that you may receive automated notifications regarding your failed payments or past due balances, even while you may be assisted by a member of our BrightFire Billing Team.