---
title: How do I respond to reviews from my BrightFire Engage Dashboard?
description: You can also get in touch with a reviewer by sending a message that will not appear under reviews but will be directly sent to the reviewer. You can also click on the email notification ‘Message’ but
---
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1. [Support Center](https://support.brightfire.com/?hsLang=en)
2. [Reviews & Reputation Management](https://support.brightfire.com/reviews-reputation-management?hsLang=en)
# How do I respond to reviews from my BrightFire Engage Dashboard?
With BrightFire, you have the ability to respond to reviews from within your [Engage](http://engage.brightfire.com) dashboard. To respond, follow these steps:
1. Click on the **'Reviews'** tab.
2. Click on **'All'** and it will display the received reviews.
3. Click on **'Haven't replied'**, which will show the only reviews that you haven't replied to.
### **RESPONDING TO REVIEWS ON AN INTEGRATED SOURCE**
If your Google and Facebook accounts are integrated with your Engage dashboard:
1. Click on the **‘Reply'** tab.
2. Select a **'Template',** the template content will auto-populate in the response box.
3. Click on the **'Post reply'** button on the bottom right.
### NOTE:
1. There are multiple templates available by default within the dashboard. Additional response templates will appear in the drop-down once you add new templates under the **'Settings'** tab.
2. You also have the ability to edit the template content to customize it, or you can continue to respond using the auto-populated template content.
3. BrightFire supports aggregating photos/videos in Google reviews to show in the dashboard.
### **RESPONDING TO REVIEWS ON A NON-INTEGRATED SOURCE**
To respond to reviews from non-integrated review sites, follow the below steps:
1. Navigate to the **'Review.'**
2. Click on the corresponding **'Reply'** button.
3. Select a **'Review Response Template'** from the new pop-up window.
4. The text from the selected template will be copied to the clipboard.
5. Click on the **'Continue'** button, you will be then redirected to the third-party review site.
6. Once on the review site, log in to your account.
7. Paste the copied template response into the text body and post your response.
### MESSAGE REVIEWER
You can also get in touch with a reviewer by sending a message that will not appear under reviews but will be directly sent to the reviewer.
To send a message, follow these steps:
1. Click on the **'Chat icon'** right in between **'Actions'** and **'Reply.'**
2. A new screen (inbox) will pop up on the right side
3. Type a message in the new screen on the right side.
4. Click on **'Send'** to push the message directly to the reviewer.
You can also click on the email notification **‘Message’** button and will be redirected to the **‘Inbox’** conversation, which allows you to message the reviewer.
If you have additional questions about your Reviews & Reputation Management subscription, you can schedule a face-to-face digital meeting with our team [here](https://clients.brightfire.com/support/) or submit a support request [here](https://support.brightfire.com/kb-tickets/new?hsLang=en).
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