Our Engage Dashboard (www.engage.brightfire.com) leverages powerful AI technology to automatically generate a response for you to use when responding to policyholders or consumers who leave a review on your Google Business Profile. The power to reply is still in your control - you can review and edit AI-generated responses before they are ever sent.
While many of our customers find this feature helpful, we understand that some of our customers may not want to have this feature enabled.
If you do not want to use an AI-generated response, you can do one of the following:
- Edit the AI response and replace it with your own response.
- Disable the AI-generated response feature entirely.
Edit the AI response and replace it with your own response
- Click the 3 dots in the purple "AI suggested" reply box
- Click Edit
- Edit the response and respond as normal. You have the ability to use our pre-loaded response templates. You can also choose to regenerate your AI-generated response.
Disable the AI-generated response feature entirely.
- Click the Settings (gear icon) in the top-right corner
- Navigate to your AI section and click "Manage AI"
- De-select the “I’d like AI-generated reply suggestions” in the “Elevate your reputation management” section. The settings changes will be automatically saved.
If you continue to encounter any issues with using or disabling this feature, please submit a ticket or send us an email at support@brightfire.com. We'll be happy to help!