Each customer account supports a single payment method that is used for all BrightFire fees.
BrightFire accepts debit and credit cards issued by Visa, MasterCard, American Express, or Discover. We also accept ACH as a payment method.
Updating Your Credit or Debit Card Payment Method
Each customer account has a unique, secure link to update their payment method.
Please reference your email for any of your BrightFire receipts. BrightFire receipts include a link to update your payment method.
Please note that only debit and credit card payment methods are supported through your unique, secure link.
If you cannot find a BrightFire receipt in your email, please submit a ticket to request your secure link, which will provide instructions to update your debit or credit card information. A representative will reach out to you within 24 hours, Monday through Friday, 9 AM to 6 PM Eastern.
Updating Your ACH Payment Method
Please submit a ticket if you want to change your payment method to ACH or change which bank account is used for ACH. A representative will reach out to you within 24 hours, Monday through Friday, 9 AM to 6 PM Eastern.
If your payment method is ACH, and you want to change your payment method to a debit or credit card, you can do so through your unique, secure link found on any of your BrightFire receipts.
To change your payment method to ACH or change which bank account is used for ACH, you must complete ACH enrollment.
For ACH enrollment, we will email you a fillable PDF. Once you receive it, please fill it out, and send it via email to email@example.com.
You will receive a verification code from your bank once we begin the ACH enrollment process. Please send the verification code via email to firstname.lastname@example.org within 72 hours of receiving it, as the verification code expires after 72 hours.
Once the verification process is complete, you will be notified via email by BrightFire that your payment method has been successfully updated to ACH.
Please note that all payments will be charged to your current payment method until the ACH enrollment process is complete.