---
title: Can I delete a review using BrightFire's Engage Dashboard?
description: BrightFire strives to deliver a more simple and organized way of promoting authentic reviews across the web. BrightFire understands how genuine online reviews allow customers to make informed purchase
---

[Skip to content](https://support.brightfire.com/can-i-delete-a-review-using-brightfires-engage-dashboard#main-content)

[Submit a Ticket](https://support.brightfire.com/kb-tickets/new?hsLang=en) [Go to Customer Portal](https://support.brightfire.com/tickets-view?hsLang=en)

[![BrightFire Logo](https://support.brightfire.com/hs-fs/hubfs/Brightfire-logos-RGB_Brightfire-logo-registered-red.png?width=300&height=62&name=Brightfire-logos-RGB_Brightfire-logo-registered-red.png)](https://support.brightfire.com/?hsLang=en)

- [Go to brightfire.com](https://www.brightfire.com/)

Open main navigation

Close main navigation

- [Go to brightfire.com](https://www.brightfire.com/)
- [Submit a Ticket](https://support.brightfire.com/kb-tickets/new)
- [Go to Customer Portal](https://support.brightfire.com/tickets-view)

 Find An Answer Instantly

- There are no suggestions because the search field is empty.

1. [Support Center](https://support.brightfire.com/?hsLang=en)
2. [Reviews & Reputation Management](https://support.brightfire.com/reviews-reputation-management?hsLang=en)

# Can I delete a review using BrightFire's Engage Dashboard?

BrightFire strives to deliver a more simple and organized way of promoting authentic reviews across the web. BrightFire understands how genuine online reviews allow customers to make informed purchase decisions. These reviews work as customers believe in the authentic experiences of real people.

*However, BrightFire does not allow deletion of reviews, good or bad, alike*.

![](https://static.helpjuice.com/helpjuice_production/uploads/upload/image/10884/direct/1673794543499-rtaImage%20-%202023-01-15T155523.708.png)

 

Businesses can contact the review website directly to report inappropriate third-party reviews. If the issue is resolved, and the review is removed or altered, the change will also be reflected on the BrightFire platform.

Here are a few scenarios where a business may *report* a review:

1. Fake review
2. Duplicate review
3. Incomplete review
4. Profanity used in a review

### RESPONDING TO NEGATIVE REVIEWS

There are many review sites that are open to businesses reporting a false review; however, do not try reporting negative reviews. Though you can’t prevent every bad review, you can be prepared for when it happens. Having a plan for responding to negative reviews will prepare you for the inevitable.

If you have additional questions about your Reviews & Reputation Management subscription, you can schedule a face-to-face digital meeting with our team [here](https://clients.brightfire.com/support/) or submit a support request [here](https://support.brightfire.com/kb-tickets/new?hsLang=en).

- [My BrightFire](https://support.brightfire.com/my-brightfire?hsLang=en)
- [Billing](https://support.brightfire.com/billing?hsLang=en)
- [Insurance Agency Website](https://support.brightfire.com/insurance-agency-website?hsLang=en#main-content)

    - [General](https://support.brightfire.com/insurance-agency-website?hsLang=en#general)
    - [Content Management](https://support.brightfire.com/insurance-agency-website?hsLang=en#content-management)
    - [Sales & Support Tool Suite](https://support.brightfire.com/insurance-agency-website?hsLang=en#sales-support-tool-suite)
    - [Integrations](https://support.brightfire.com/insurance-agency-website?hsLang=en#integrations)
    - [Domain Names](https://support.brightfire.com/insurance-agency-website?hsLang=en#domain-names)
    - [Troubleshooting](https://support.brightfire.com/insurance-agency-website?hsLang=en#troubleshooting)
- [Local Listings Management](https://support.brightfire.com/local-listings-management?hsLang=en)
- [Reviews & Reputation Management](https://support.brightfire.com/reviews-reputation-management?hsLang=en)
- [Social Media Marketing](https://support.brightfire.com/social-media-marketing?hsLang=en)
- [Search Engine Marketing](https://support.brightfire.com/search-engine-marketing?hsLang=en)

[![Brightfire-logos-RGB\_Brightfire-logo-registered-red](https://support.brightfire.com/hs-fs/hubfs/Brightfire-logos-RGB_Brightfire-logo-registered-red.png?width=150&height=31&name=Brightfire-logos-RGB_Brightfire-logo-registered-red.png "Brightfire-logos-RGB_Brightfire-logo-registered-red")](https://www.brightfire.com)

[Go to brightfire.com](https://www.brightfire.com)

<https://www.linkedin.com/company/brightfire-llc> <https://www.youtube.com/@WeAreBrightFire/> <https://twitter.com/WeAreBrightFire> <https://www.facebook.com/WeAreBrightFire/> <https://www.instagram.com/wearebrightfire/>

(470) 943-4437

Copyright © 2025, BrightFire LLC