BrightFire services are subscription-based and recur on your monthly or annual anniversary until you ask us to cancel services. All subscription services are paid for in advance. We do not charge for services in arrears. Your receipt will show the period of your service. Please see our Terms of Service for more information regarding payment and billing.
BrightFire does not provide or prepare invoices before your monthly charge date if you are a monthly customer. Per our Terms of Service, you have pre-authorized BrightFire to charge your payment method for upcoming services.
If you are an annual customer, you will receive a reminder of your upcoming annual charge 25 days prior to your annual charge date. This is not an invoice.
If you need to update your payment method, please click the link on any of your BrightFire receipts that directs you to your personal payment portal, where you can view all of your historical payments and/or update your payment method on file.
If you still need help, please submit a ticket. A representative will reach out to you within 24 hours, Monday through Friday, 9 AM to 6 PM Eastern.