BrightFire services are subscription-based and recur on your monthly or annual anniversary until you ask us to cancel services.
All subscriptions are paid in advance. We do not charge subscriptions in arrears.
Your receipt will show the date period of your subscription.
BrightFire does not provide invoices before your subscription's next charge date.
Per our Terms of Service, you have pre-authorized BrightFire to use your payment method on file for upcoming subscription charges.
For annual subscriptions, you will receive an email reminder of your upcoming annual charge 25 days before your annual charge date. This is not an invoice.
If you need to update your payment method, please click the "Update Method of Payment" link on any of your BrightFire receipts. This will direct you to our payment portal, where you can update your payment method on file and view all of your historical payments.
If you still need help, please submit a ticket. A representative will reach out to you within 24 hours, Monday through Friday, 9 AM to 6 PM Eastern.