Reviews & Reputation Management

Understand our managed campaigns and how to navigate your Reviews & Reputation Management dashboard.

• Review Generation & Net Promoter Score Survey Campaigns
• Reviews & Reputation Management Dashboard
• What is 10DLC and why do I need to register my business to send text messages?
• What to do if your Google My Business (GMB) listing gets suspended
• How can I manage or improve my brand reputation?
• What happens if someone does not click the review link and responds to the text message instead?
• How to encourage customers to provide feedback
• How many review requests should I be sending out at one time?
• Why do I see a difference in review count and review rating within the Engage Dashboard vs my review site?
• How do I respond to reviews from my BrightFire Engage Dashboard?
• How do I respond to reviews from my BrightFire account using AI-assisted review responses?
• How does BrightFire's review response template feature work?
• Can I delete a review using BrightFire's Engage Dashboard?
• How do I create a QR code to generate reviews?
• How can I get new reviews from my customers using BrightFire?
• How do I schedule a campaign?
• What are the benefits of a customer referral program?
• How to track your Referrals from the BrightFire Engage dashboard
• Reviews & Reputation Management Login & Password Reset Instructions